CardRoom.com provides a first rate destination site for adults of legal
age to enjoy responsible gaming. CardRoom.com ("CARDROOM.COM"
or the "Site") is wholly committed in its efforts to meet and exceed all appertaining
guidelines as recommended by online gaming and content organizations. In addition, the Site is
cognizant that while most players enjoy poker responsibly there is a small percentage that may
attempt to participate when under the legal age limit or for whom such activity may potentially
become a too prominent aspect of their life.
To address such issues and assist players in gaming responsibly we have implemented a number of
policies and procedures to prevent underage or irresponsible players from participating at
CardRoom.com. In addition, we stand ready to assist any member who exhibits
irresponsible gaming behavior. Some of these features include:
Links to prominent socially responsible organizations that provide information, advice and assistance
Self help and awareness information
Information and tools to protect underage access
Customer service staff trained on problem gambling
Recognize A Problem Early
If you have any concerns about your or an acquaintance’s gaming participation and worry that you
may be experiencing a loss of control, or if your gaming participation is having a negative impact on
your social or professional life, we urge you to consider the following questions:
Do you ever cancel engagements or avoid responsibilities such as work or school to play online?
Have friends or loved ones ever expressed concerns over the frequency of your online sessions?
Are you honest about the amount of you spend playing when asked by others?
Do you ‘budget’ your gaming participation on a daily or weekly basis? Are you reluctant to
spend this ‘gaming time on other things?
Do you ever feel depressed, unable to focus, or angry as a result of your gaming participation?
Do you ever turn to gaming as an escape from problems at home or at work?
Has your interest in gaming replaced your previous hobbies, forms of entertainment
or pastimes to the point that you no longer participate in those activities?
If you answer 'yes' to any of these questions, you may be exhibiting signs of problem
gaming. We suggest you seek some help from family & friends.
Underage Participation
CardRoom.com prohibits any individual under the age of eighteen (18) or the
legal age to participate in the jurisdiction in which the individual is domiciled, whichever
is greater, from downloading or using its software client application and from creating or accessing
any member account.
Before any individual can create a member account at CardRoom.com, we require
that he or she supply full user profile information, including name, address and sex and explicitly
confirm that he or she meets the minimum age requirement. CardRoom.com reserves
the right to ask for proof of age from any customer and customer accounts maybe suspended until
satisfactory proof of age is provided.
CardRoom.com immediately suspends the account of any member who represents in
chat comments or via e-mail communication with CardRoom.com that they are under
the age of eighteen (18). Such accounts remain suspended until such time as valid proof of identification
and age are submitted, verified and approved.
All advertising, sponsorship, promotions and live event participation are solely targeted at adults aged
eighteen (18) and over.
We encourage any individual with knowledge of a minor’s participation in any form at
CardRoom.com to contact our Support Team at
support@CardRoom.com.
Additionally, we recommend that all members take appropriate steps to safeguard their accounts
and prevent minors from using and/or accessing the CardRoom.com application.
We recommend that members maintain the secrecy of their log in details and password, refrain
from utilizing the “Remember Password” option on shared computers, and never leave
minors unattended when participating on the Site.
Child-Proof Your Computer
To further prevent the possibility of minors accessing the software, we recommend that members
utilize child protection software to block gaming sites and create separate user profiles on
their computers to ensure that minors do not have access to the software.
If minors have access to the computer you use to participate at CardRoom.com,
we recommend that you utilize parental control software such as Net Nanny or Cybersitter.
Net Nanny protects children from inappropriate content www.netnanny.com
CardRoom.com is an online play for fun site that provides a unique user
entertainment experience in a multi-player, community oriented interactive environment. We
encourage responsible participation and are available to assist any member whose participation
has placed a burden on their emotional or social well being by referring those individuals to
experienced and accredited organizations that can help while simultaneously restricting their
further participation at CardRoom.com.
If you feel that your participation at CardRoom.com or any other gaming
venue, online or off, has adversely affected your work, family, or social life, or your education
or health, we urge you strongly to contact any of the below organizations for assistance. Their
professional advice can help to clarify your situation and lead to effective treatment.
Remember, CardRoom.com is a place of strong community where friends meet to
participate in their favorite entertaining card games and tournaments. Any member whose participation
is placing a burden on their lives should not participate for real money at CardRoom.com.
Check out the Interactive Help section for
information on all of our cool game features.
If you still have questions, try visiting the
FAQ page or contacting one of our friendly
customer support representatives.