Are you having problems receiving CardRoom.com e-mails?

If you are unable to receive e-mails from CardRoom.com this may be because your e-mail service is classifying CardRoom.com e-mails as unsolicited bulk e-mail (spam) and is filtering them from your INBOX. In an effort to fight the growing amount of spam, service and software providers have been implementing new anti-spam filters. Inadvertently, large numbers of legitimate e-mails are falsely identified as spam and not delivered to an INBOX. Instead these false positive spam e-mails are either blocked, delivered to SPAM or BULK folders, or automatically deleted. As a result, you may not be receiving your important CardRoom.com e-mails including validation codes, tournament confirmations, transaction details, news, and special offers.

To ensure you receive all CardRoom.com e-mails please follow instructions below to add CardRoom.com.com to the safe list or permitted sender list of the service or software you use.

FOR E-MAIL SERVICE PROVIDERS/ISPs:	FOR E-MAIL CLIENT AND ANTISPAM SOFTWARE:
AOL 7,8 AOL 9 Earthlink Excite/iWon/MyWay Hotmail/MSN Juno NetZero Yahoo SBCGlobal Other	Cloudmark SpamNet Mailblocks Mail Shield Mail Washer McAfee Spam Killer Norton AntiSpam Outlook 2003 Odd Post Spam Butcher Spam Inspector	Spam Interceptor Spam Pal Spameater Pro Spam Sleuth Other

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FOR E-MAIL SERVICE PROVIDERS/ISPs:

AOL 7, 8

Place an e-mail ID in your AOL "Address Book". Here's how:

1. Go to Keyword Mail Controls
2. Select the screen name which you use for e-mail (e.g. "HomeBiz Tip E-Mag")
3. Now choose "Customize Mail Controls" For This Screen Name
4. For AOL 7.0, include in the section, "exclusion and inclusion parameters", the domain from which CardRoom.com e-mail is sent: CardRoom.com
5. For AOL 8.0, choose "Allow mail from AOL Members and addresses listed"
6. Type: CardRoom.com
7. Click "Add".
8. Choose "Ok" displayed at the bottom

AOL 9.0

Add CardRoom.com e-mail addresses to the buddy list (address book).

Using an e-mail:

1. Open an e-mail from CardRoom.com.
2. Click on the CardRoom.com address. This will open a new window titled Info.
3. Click on "Add to address book". This will open another new window.
4. Click "Save".

Manually:

1. From the top navigation bar, choose "Settings". This will open a new window titled "AOL Settings: Customize your AOL experience".
2. Click "Spam Controls" This will open another new window titled "Mail and Spam Controls".
3. Click "Customer Sender List"
4. Check "Allow only the senders and domain listed below"
5. Type CardRoom.com.com and click "Add"
6. Click "Save"
7. Click "Save"

Earthlink:

Using TotalAccess Mailbox (Windows):

1. First you need to get to the Mailbox for TotalAccess. Open TotalAccess and choose Mailbox.
2. Click on the "Address" button.
3. From the File Menu (click File from TotalAccess Menu), choose New Company (Domain).
4. In the space provided, enter CardRoom.com and click "Add".
5. Click "Ok" to add the domain name.

Using Web Mail (Macintosh, or Windows Online):

1. Click the "Address Book" link in the left menu pane, below your Inbox and other mail folders.
2. Click the "All Categories" pull-down menu (middle of white screen, in Address Book section below checked items) and choose Companies (Domains).
3. Click the "Add" button (next to the Companies (Domains) category menu).
4. In the space provided, enter CardRoom.com.
5. Click "Allow This Company (Domain)" button to add the domain name.
6. Click "Save" (top right of the screen).

Excite/iWon/MyWay

From the Preferences Page

1. Click on the "Mail Preferences" link while signed into Excite e-mail. On the resulting page under "Spam Prevention Tools" heading and "Block List" subheading you will find a "Safe List" link
2. Click on "Safe List"
3. Type @CardRoom.com under "Type a single e-mail address (or domain)". Click "Add."
4. Click "Save" when you're done.

Please note that if you previously set up one or more e-mail filter rules, these will override any Safe List requests. If an incoming message with an e-mail address (or domain) name that you included in your Safe List meets any of your filter rules, that message will be filed in the specified filter folder rather than being delivered to your inbox.

From your Bulk Mail Folder

If an e-mail message from CardRoom.com.com has been delivered to your Bulk Mail folder instead of your inbox, you can add CardRoom.com to your Safe List by doing either of the following:

1. From the Bulk Mail folder, check the box next to the message's Sender name. Next, click the "Not Bulk" button. Then select CardRoom.com and click "Save".
2. From within the e-mail message, click on the "This is not Bulk Mail" link found at the top of that message (below the "From" field). Then select the CardRoom.com to add to your "Safe List" and click "Save".

Hotmail or MSN:

1. Open your Hotmail mailbox.
2. Click "Options" link on the main menu tabs.
3. Click "Junk E-Mail Protection" link.
4. Click "Safe List".
5. Type CardRoom.com in the filed under "Type an address or domain".
6. Click "Add."
7. If you see CardRoom.com e-mail in your Junk Mail folder, click "This is not Junk Mail" to avoid having e-mail from CardRoom.com sent to the Junk Mail folder in the future.

Juno:

To Configure your Safe Lists:

1. Click the "Options" button within e-mail on the Web.
2. On the "Mail Options" screen, click the "Safe Lists" link.
3. The "Options: Safe List" screen will appear, displaying your current Safe List.
4. You can add following addresses to your Safe List by typing an address in the box under "Add Address to Safe List":
   promotions@CardRoom.com
   support@CardRoom.com
   cashier@CardRoom.com
   membershiprewards@CardRoom.com
   store@CardRoom.com
   security@CardRoom.com
   events@CardRoom.com
   info@CardRoom.com
5. Click the "Add" button to add the address to the list on the right.
6. When you are finished, click the "Save" button.

NetZero:

1. Click "Options" (along the second row down, next to "Address Book").
2. Click "Safe List" (in far right column, the third option down under "Filtering").
3. In the space provided, Add Address to Safe List, enter:
   promotions@CardRoom.com
   support@CardRoom.com
   cashier@CardRoom.com
   membershiprewards@CardRoom.com
   store@CardRoom.com
   security@CardRoom.com
   events@CardRoom.com
   info@CardRoom.com
4. Click the "Save" button (bottom right of screen) to apply these mail options.

Yahoo:

1. Open your Yahoo mailbox.
2. Click "Mail Options."
3. Click "Filters."
4. Click "Add."
5. In the top row, labeled "From header:" make sure "Contains" is selected in the pull-down menu.
6. Click in the text box next to that pull-down menu, then enter @CardRoom.com. At the bottom, where it says "Move the Message To:" select "Inbox" from the pull-down menu.
7. Click the "Add Filter" button again.
8. If the CardRoom.com e-mail has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

SBCGlobal:

1. Open your SBCGlobal mailbox.
2. Click "Mail Options".
3. Click "Filters".
4. Click "Add Filter".
5. In the top row, labeled "From header:" make sure "Contains" is selected in the pull-down menu.
6. Click in the text box next to that pull-down menu, then enter CardRoom.com. At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu.
7. Click the "Add Filter" button again.
8. If the CardRoom.com e-mail has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

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FOR E-MAIL CLIENT AND ANTISPAM SOFTWARE:

Cloudmark SpamNet

1. Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
2. Click Advanced.
3. Go to the "Whitelist" tab.
4. Click the "Add" button.
5. Type CardRoom.com
6. Click "OK".

Mailblocks

1. Click the "Addresses" tab.
2. Click "New."
3. Type @CardRoom.com
4. Make sure "Accept Mail From This Address" is selected under Receiving Options.
5. Uncheck "Display in People Picker" under Other options.
6. Click "Submit."
7. Click "OK."

MailShield

1. Click "Friends" from the toolbar.
2. Click "Add."
3. Type @CardRoom.com
4. Click "OK."

MailWasher

1. Click "Tools", then "Blacklist & Friends."
2. Click Add... on the right, the Friends list side.
3. Make sure "Wildcard expression" is selected.
4. Type *CardRoom.com
5. Click "OK."

McAfee Spamkiller

1. Click "Friends" from the sidebar.
2. Click "Add."
3. Make sure "All users at a domain" is selected under "Friend type"
4. Type CardRoom.com in the address field
5. Click "OK."

Norton AntiSpam

1. Start up Norton AntiSpam, Click the "Status & Settings" tab.
2. Click "AntiSpam" (middle of the screen).
3. Click yellow "Configure" button (bottom right of screen).
4. Click "Allowed List tab" (the 2nd Tab on the list of tabs).
5. Click "Add" button (lower left).
6. In the e-mail Address box, enter:
   promotions@CardRoom.com
   support@CardRoom.com
   cashier@CardRoom.com
   membershiprewards@CardRoom.com
   store@CardRoom.com
   security@CardRoom.com
   events@CardRoom.com
   info@CardRoom.com
7. Click on "OK."

Outlook 2003

1. Start Outlook.
2. On the "Tools" menu, click "Options."
3. On the "Preferences" tab, click "Junk E-mail."
4. On the "Safe Senders" tab, click "Add."
5. In the "Add address or domain" dialog box, type CardRoom.com, and then click "OK."
6. Click "OK" to close the "Junk E-mail Options" dialog box.
7. Click "OK" to close the "Options" dialog box.

Oddpost

1. Check your "Probably Spam" folder.
2. If you see that CardRoom.com e-mail was incorrectly filtered out, select it, and click the "Move to Inbox and Mark as Not Spam" button.

SpamButcher

1. Click the "Configure" button.
2. Go to the "Known Senders" tab.
3. Click Add under "Known Good Senders and Recipients".
4. Type CardRoom.com.com
5. Click "OK."
6. Click "OK."

Spam Inspector

1. Select Spam Inspector, then "Manage Friends List" from either the Spam Inspector toolbar or from the Outlook menu.
2. Make sure e-mail is selected under "Add a New Friend".
3. Select Domain.
4. Type CardRoom.com.
5. Click the >> button.
6. Click "Close".

Spam Interceptor

1. Follow the Trusted link under > Authentication Lists.
2. Enter *@CardRoom.com.
3. Click "Add."

Spameater Pro

1. Click "Filters" from the sidebar.
2. Click the "Approved Senders" tab.
3. Click "Add Filter."
4. Type CardRoom.com into an address field.
5. Choose "e-mail Domain" under Address Type.
6. Click "OK."

SpamPal

1. Click on the SpamPal system tray icon with the right mouse button.
2. Click "Add to Whitelist" from the menu.
3. Type *@CardRoom.com.
4. Click "Add."

Spam Sleuth

1. Select "File", then "Configure."
2. Go to the "Friends" category.
3. Make sure "Active" is checked.
4. Type *@CardRoom.com on a line by itself in the entry field.
5. Click "OK."

Other e-mail services, clients or AntiSpam software:

If the CardRoom.com e-mail has been filtered to your "Bulk" or "Junk" folder, try adding CardRoom.com to your Address Book or Contact list.

If this option is not available, try moving the message to your "Inbox" or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP or SPAM filter technical support and ask how you can be sure to receive all e-mail from CardRoom.com.